Firefly Cancellation and Rescheduling Policy for Classes

We understand that due to changes in circumstance students or classes may either need to cancel or reschedule.  For any cancellations, substitutions or reschedules, please notify us immediately


Cancellation and Rescheduling Policy

2.1.1  Private Classes

Cancellation and rescheduling requests for private classes within thirty (30) days of the start date are not subject to a cancellation fee. 

Cancellation requests received 30 to 1 day(s) prior to start date are subject to cancellation fees as outlined in your Statement of Work (SOW).


2.1.2  Open Enrollment Classes

Firefly will refund 100% credit for enrollments that are canceled prior to sixteen (16) business days before the start of the class. 

Failure to provide the required notification will result in full charge of the course. 

If a student does not attend a scheduled course without the required prior notification, the funds will be forfeited and rescheduling will not be allowed. 

Rescheduling is permitted at any time with 16 or more calendar days’ notice.

Enrollments must be rescheduled within six months of the cancel date or funds on account will be forfeited.


2.1.3  Special Programs

Sponsored events may require a non-refundable registration fee as noted in the invitation.


Substitutions and Rescheduling

Student substitutions can be made at any time prior to the class start date.  Please contact us ahead of the class start date, and ensure that any materials received are forwarded to the student being substituted. 

If a student has paid and wishes to reschedule their enrollment, we will try to accommodate the rescheduling based on seat availability.

Failure to attend without giving written notice prior to the class start date will be considered a “no show” and will result in forfeiture of the full course price.



Firefly reserves the right to cancel any scheduled open enrollment class no later than ten (10) business days prior to the start of the class. If Firefly cancels a class, Firefly will refund 100% of the value used to enroll students in that class.


2.2 Payment Policy


Company approved Purchase Order, Sales Order # for use of CLCs, credit card and check payments are accepted for all Firefly classes.

For credit card payments please note we accept the following only: Visa, MasterCard, and American Express. Charges will be processed in USD and will be subject to charges and exchange rates by your Credit Card Company or bank. Pre-payment is required for all credit card payments. Local taxes will be applied to your invoice where required.

For payment by Purchase Order, standard terms & conditions apply. Firefly must receive your PO no later than 3 weeks prior to the start date of the first class. Your PO will be subject to specific payment terms. Please refer to the corresponding Firefly issued invoice for details of these terms, to be agreed at time of order.  An accounts payable contact must be provided.

Payment by Cisco Learning Credits (CLCs) may only be used to purchase qualifying Cisco training courses or products. Training classes purchased using CLCs must be completed prior to the expiration of the CLCs. You can redeem your CLCs by quoting your unique Sales Order # when registering for a class.


Terms & Conditions

Firefly Communications, LLC reserves the right to amend pricing and registration terms & conditions and to make changes to any of our services offered on this website at any time, without notice of change or liability. Where classes are discontinued, Firefly will honor a full refund of any payment made by the customer for the cost of the class only.