When a new technology or product is introduced, the level of technical skills to implement and support are typically scarce. Firefly invented Mentored Services specifically to address this critical New Product Introduction (NPI) hurdle.
Blending hands-on, personalized training with real-time coaching, Firefly's Mentored Services ensure successful implementation and a knowledgeable team to sustain and manage continued adoption:
- Partners augment their capabilities with Firefly's Mentored Services to accelerate expertise and capacity in new technologies while concurrently implementing a customer’s solution.
- Customers benefit from formal education, mentoring and a successful deployment.
Firefly Mentored Services is a pioneering approach to professional services in which we focus on partner and customer enablement, using a unique blend of product education with hands-on experience to guide customers on the optimal design and implementation strategy.
Firefly instructors deliver industry and technical experience. During a Mentored Services engagement, Firefly applies this experience to address business requirements, technical environment and constraints, to accelerate the technology migration, deployment or optimization.
Firefly Mentored Services is a knowledge transfer exercise. Throughout the Firefly Mentored Service, Firefly ensures the partner is able to accelerate their capabilities, and the customer is empowered to maintain the solution post-implementation and to continually optimize the technology.